Complaints

Complaints handling procedure

We aim to provide a high level of service. If you are unhappy with any aspect of our work, please let us know so we can put things right.

How to complain

If you wish to register a complaint, please contact us using the details below. You can also write to our principal firm's compliance officer.

• Email: enquiries@heavensharvestmortgages.co.uk
• Phone: +44 24 7679 3485
• Post: Heavens Harvest Ltd, 4 Dunkley Gardens, Coventry, CV6 4QT, United Kingdom
• In writing: The Compliance Officer, Arkke Capital Ltd, Atlantic House, Greenwood Close, Cardiff, CF23 8RD
• Compliance phone: 0333 224 4366

What happens next

We will acknowledge your complaint and investigate the matter. We aim to provide a final response within 8 weeks. If we need longer, we will explain why and keep you updated.

Financial Ombudsman Service (FOS)

If you are not satisfied with our response, or if 8 weeks have passed since you first raised your complaint, you can refer the matter to the Financial Ombudsman Service.

Financial Ombudsman Service
Exchange Tower, London E14 9SR
Phone: 0800 023 4567 or 0300 123 9123
Email: complaint.info@financial-ombudsman.org.uk
Website: www.financial-ombudsman.org.uk

Using the Financial Ombudsman Service does not affect your legal rights.