Your privacy matters

Name: Heavens Harvest Mortgages & Protection (Heavens Harvest Ltd)
Address: 4 Dunkley Gardens, Coventry, CV6 4QT, United Kingdom
Telephone: +44 24 7679 3485

This policy explains how Heavens Harvest Mortgages & Protection collects, uses, and protects your personal data when you use our website or contact us.

Who we are

Heavens Harvest Ltd is the data controller for personal data collected through this website.

What we collect

Identity and contact details such as your name, email address, and phone number.
Enquiry details including the service you select and the information you share in your message.
Financial and property details you provide so we can assess suitability and options.
Technical data such as IP address, timestamps, and browser user agent for security and rate limiting.

How we use your data

To respond to enquiries and provide mortgage or protection guidance.
To arrange appointments and maintain records of conversations for compliance.
To assess suitability and provide recommendations when you request advice.
To protect the website against spam and abuse.

Lawful basis

We process personal data based on legitimate interests, consent when you submit a form, and to take steps at your request before entering a contract. We may also process data to meet legal and regulatory obligations.

Who we share with

We do not sell or rent your personal data. We only share your data where necessary to deliver our services or meet legal obligations. This may include our website hosting provider, email systems, professional advisers, our principal firm for compliance oversight, and (with your agreement) lenders or insurers if you ask us to arrange a product.

International transfers

We do not normally transfer personal data outside the UK. If we ever need to, we will ensure appropriate safeguards are in place.

Retention

We keep personal data only as long as needed for advice, regulatory requirements, and record keeping. When data is no longer required, we delete or anonymise it.

How we store data

Contact submissions are stored securely in a file-based record on our hosting environment. We retain data only as long as necessary for advice and compliance purposes.

Data security

We use appropriate security measures to protect personal data against unauthorised access, alteration, or disclosure. Access is restricted to those who need it for business and compliance purposes.

Cookies and similar technologies

We use essential cookies and similar technologies (such as localStorage) to make the site work and remember preferences. Cookie preferences and theme settings are stored locally in your browser and are not shared. Optional analytics cookies are only enabled when you choose to accept them through the cookie banner; if enabled, usage data may be processed by an analytics provider. We do not use marketing cookies. See our cookie policy for more details.

Your rights

You can request access, correction, deletion, restriction, or transfer of your personal data, and you can object to certain processing. To exercise your rights, contact us using the details below. You can also complain to the Information Commissioner's Office at ico.org.uk.

Children's privacy

Our services are not intended for children and we do not knowingly collect personal data from anyone under 16.

Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page.

Contact

Heavens Harvest Ltd
4 Dunkley Gardens, Coventry, CV6 4QT, United Kingdom
+44 24 7679 3485
enquiries@heavensharvestmortgages.co.uk